Refund Return
At Skin & Strands, your satisfaction is our top priority. We stand behind the quality of our Hair Care and Skin Care products, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our Refund and Return Policy below.
Returns:
Eligibility: You may return unopened and unused products in their original packaging within 7 days of purchase. To initiate a return, please contact our customer service team with your order number and details of the product you wish to return.
Condition: Products must be returned in their original condition, with all seals and packaging intact. We cannot accept returns of opened or used products due to health and safety regulations.
Process: Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, a refund will be processed to your original method of payment within 7-10 business days.
Exchanges:
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 3 days of receiving your order. We will arrange for a replacement or exchange at no additional cost to you.
Return Shipping:
Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Tracking: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us:
If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Skin & Strands is smooth and satisfactory.